Frequently Asked Questions

Frequently Asked Questions

What credit cards are accepted on your site?
  You may use the following credit cards:
Visa, Master Card, American Express, and Discover.
 
Does Global Goddess Beauty test on animals?
  NO. Global Goddess Beauty does not do animal testing on our finished products.
 

Do you accept cash or checks?

Unfortunately, we cannot accept cash or check as a form of payment but please feel to visit the nearest retail location that carries Global Goddess.

Who can I contact if I have questions about credit charges, order status or returns and refunds?
  You can get in touch with a customer service representative via e-mail at: 

customercare@globalgoddessbeauty.com
 
What is your exchange and return policy?
  Please see Return Policy

How will I know if my order has been shipped?
  An e-mail confirmation with an order number and brief summary will be sent to you shortly.

If I preorder a product, when can I expect to receive it?

You will receive your order within 7-10 business days after the date listed for product availability.

Where can we find Global Goddess Beauty?

Global Goddess Beauty is carried at the following locations:

Sephora.com

Sephora Times Square- New York

Sephora SOHO- New York

Sephora King of Prussia- Pennsylvania

Sephora Prudential Building-Boston

Sephora Mall of America- Minneapolis

Sephora Beverly Center- Los Angeles

Sephora Hollywood & Highland – Hollywood

Sephora South Coast Plaza- Costa Mesa, CA

Sephora Venetian- Las Vegas

Sephora Powell Street- San Francisco

Sephora Fashion Valley - San Diego

Namies Beauty Supply- Burbank, CA

QVC.com

QVC- sign-in to be notified for Shalini’s QVC appearances and unique Global Goddess offers

Victoriassecret.com

Nordstrom.com

Nordstrom Riverside- CA

Nordstrom Westside -Los Angeles

Nordstrom Garden State Plaza - New Jersey

Can you Fedex my products?

Currently, we ship all products UPS Ground.

Shipping

DOMESTIC

Standard Shipping (Please allow 4 to 5 business days for delivery)

SUBTOTAL	ADD
Up to $50.00	$7.95
$51.00 to $100.00	$8.50
$101.00 to $150.00	$9.50
$151.00 to $249.99	$10.50
$250.00 and over	$11.50

International Shipping: We want everyone to experience Global Goddess products. Please email customercare@globalgoddessbeauty.com to get an international shipping quote.
All duties, custom charges, and taxes are to be paid by recipient.
 
International Express: Please email customercare@globalgoddessbeauty.com to receive an International Express shipping quote.

Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Sales Tax (tax applies to subtotal and shipping)
 
Companies selling over the Internet are still subject to the same sales tax collection requirements as many other retailers. Please take a look at the tax we are required to collect:

STATE	RATE
CA	8.5%
NV	7.75%
NJ	6.0%
NY	8.375%

 

 

Item Availability

 Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at customercare@globalgoddessbeauty.com.

MAXIMUM PURCHASE POLICY

We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of $500 (not including shipping fees and sales tax) per customer. If you have any questions please contact us at sales@globalgoddessbeauty.com and we will be happy to assist you.

Exchanges and Returns

We at Global Goddess Beauty hope you are 100% satisfied with every purchase you make. If for any reason you are unhappy with your purchase from GlobalGoddessBeauty.com please return it to Global Goddess Beauty within 30 days with your original receipt, and we will be happy to refund your purchase. Unfortunately, we cannot accept any returns on opened color cosmetics, or skincare products that are more than 20% consumed (studies show that allergic reactions happen within the first 15% of a product's use).If an item purchased was a set, we can only complete the refund if the complete set is returned, not individual items.

All refunds are credited to the original payment method. No cash refunds. Send your package via an insured and prepaid method (we recommend UPS or FedEx). We cannot be responsible for the loss of your return during shipment. Include your packing slip and/or invoice number and please let us know the reason for your return. Shipping and handling fees are not refundable on returns.

Please email customercare@globalgoddessbeauty.com for an RMA authorization code. In your email please enter the following information:

Original Reciept number:
Date of Purchase:
Reason for Return:

We will contact you within 1 business day with RMA Instructions and Authorization Code.

Please Note: Only items purchased on globalgoddessbeauty.com may be accepted for return or exchange.

Contact Us

If you have any questions, please contact us at: customercare@globalgoddessbeauty.com

 

Privacy Policy

 http://www.globalgoddessbeauty.com/store/privacystatement.htm

Terms of Use

http://www.globalgoddessbeauty.com/store/terms_and_conditions.htm